CLIENT SERVICES
We are here to clarify your view.
Whether you have a question about frame geometry, lens technology, or the status of your order, the VUE team is ready to assist. We strive to respond to all inquiries within 24–48 hours (Monday to Friday).
A. QUICK ASSISTANCE
Before reaching out, you might find the answer instantly in our self-service portals:
- Track Your Order: View the realtime status of your shipment.
- Start a Return: Not the perfect fit? Initiate a return or exchange here.
- FAQs & Technology: Learn about our lens specs, sizing, and care instructions.
B. GET IN TOUCH
📧 Customer Support
For order inquiries, shipping issues, or general questions.
- Email: service@vueoptics.co
- Please include your Order # in the subject line for faster service.
📐 Styling Advice
Unsure which frame suits your face shape? Send us a photo or description, and our design team will recommend your perfect match.
- Email: service@vueoptics.co
🤝 Press & Wholesale
For collaborations, press pulls, or retail partnership inquiries.
- Email: service@vueoptics.co
C. BUSINESS INFORMATION
VUE Eyewear Studio
- Legal Entity: Cangzhou Lingzhong Trading Co., Ltd.（沧州岭忠商贸有限公司）Unified Social Credit Code: 91130902MA0E63NL9T
- Operating Hours: Monday to Friday (Business Days), 9:00 AM – 6:00 PM (GMT+8)
- Phone: +86 13502497507 (Voicemail available; we will call back)
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Email: service@vueoptics.co
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Order Cut-Off Time: 3:00 PM (GMT+8)
(Orders placed after this time will be processed the next business day) -
Office Address:
Room 1-403, Building 3, Oil Company Dormitory
Zhiqiang Road, Xinhua District
Cangzhou City, Hebei Province, China 061000