PRIVACY POLICY

A. INTRODUCTION

Clarity is our core value.

At VUE, we are committed to protecting your privacy with the same precision and care that we apply to designing our eyewear. We believe in total transparency regarding how we collect, use, and safeguard your personal information when you visit or make a purchase from vueoptics.coΒ (the "Site").

This policy outlines the "architecture" of your data security.

B. INFORMATION WE COLLECT

When you visit the Site, we collect certain information to frame your shopping experience.

a. Order Information
When you make a purchase, we collect necessary data to fulfill your order, including:

  • Name
  • Billing & Shipping Address
  • Payment Information (processed securely via our payment gateways; we do not store full credit card numbers)
  • Email Address & Phone Number

b. Device Information
To optimize your view of our Site, we automatically collect data about your device, including:

  • Web browser type and version
  • IP address and Time zone
  • "Cookies" (data files placed on your device)
  • How you interact with the Site (pages viewed, search terms)

C. HOW WE USE YOUR INFORMATION

We use your data to construct a seamless experience, specifically for:

  • Order Fulfillment:Β Processing payments, arranging shipping, and providing invoices/order confirmations.
  • Communication:Β Sending you updates about your order, and (if you have opted in) sharing news about new collections likeΒ The StructureΒ orΒ The Candy Series.
  • Screening:Β Checking for potential risk or fraud (in particular, your IP address).
  • Optimization:Β Using analytics to understand how our customers browse and interact with the Site, helping us improve our design and interface.

D. SHARING YOUR INFORMATION

We do not sell your data.Β We only share it with trusted third parties who help us operate our store and serve you better:

  • E-commerce Platform:Β We useΒ ShopifyΒ to power our online store. (You can read more about how Shopify uses your Personal Information here:Β https://www.shopify.com/legal/privacy).
  • Analytics:Β We useΒ Google AnalyticsΒ to help us understand how our customers use the Site.
  • Compliance:Β We may share your information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights.

E. YOUR RIGHTS

You control your view.

If you are a resident of Europe (GDPR) or California (CCPA), you have specific rights regarding your personal information:

  • Right to Access:Β You can ask for a copy of the personal data we hold about you.
  • Right to Correction:Β You can ask us to correct or update your information.
  • Right to Erasure:Β You can ask us to delete your personal data.

To exercise these rights, please contact us through the contact information below.

F. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is to ensure we can assist with any future warranty or service inquiries.

G. COOKIES

Our Site uses cookies to enhance your browsing experience (e.g., remembering what is in your shopping cart). You can choose to disable cookies through your browser settings, though this may affect the functionality of the Site.

H. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail:

VUE Eyewear Studio

  • Legal Entity:Β Cangzhou Lingzhong Trading Co., Ltd.οΌˆζ²§ε·žε²­εΏ ε•†θ΄Έζœ‰ι™ε…¬εΈοΌ‰Unified Social Credit Code:Β 91130902MA0E63NL9T
  • Operating Hours: Monday to Friday (Business Days), 9:00 AM – 6:00 PM (GMT+8)
  • Phone: +86 13502497507 (Voicemail available; we will call back)
  • Email:Β service@vueoptics.co
  • Order Cut-Off Time: 3:00 PM (GMT+8)
    (Orders placed after this time will be processed the next business day)
  • Office Address:
    Room 1-403, Building 3, Oil Company Dormitory
    Zhiqiang Road, Xinhua District
    Cangzhou City, Hebei Province, China 061000